Cancellation, Rescheduling, and Refund Policy
Effective Date: June 15, 2026
Last Updated: June 15, 2026
A Level Up Rental Hall understands that plans can change. This policy explains how cancellations, rescheduling requests, refunds, deposits, and event credits are handled.
This policy applies to venue rentals, decorating packages, outdoor rentals, equipment rentals, and other event services purchased directly from A Level Up Rental Hall or through www.aleveluprentalhall.com.
All reservations are also subject to the signed rental agreement. If this website policy conflicts with a signed rental agreement, the signed rental agreement will control.
1. When an Event Date Is Confirmed
Submitting an inquiry, requesting a tour, adding rental hours to a shopping cart, or making an online payment does not automatically confirm an event date.
A reservation is confirmed only after:
The requested date and time have been approved by A Level Up Rental Hall.
The required rental agreement has been signed.
The required reservation payment and deposits have been received.
Written confirmation has been issued by A Level Up Rental Hall.
Customers should confirm availability before purchasing rental hours online.
2. Reservation Payment
A nonrefundable reservation payment equal to 30% of the total contracted amount is required to secure an approved event date and time.
The reservation payment will be applied toward the total event balance. It is nonrefundable because the approved date and time are removed from availability for other customers.
The remaining balance must be paid according to the payment schedule stated in the rental agreement. Failure to make required payments by the stated deadlines may result in cancellation of the reservation and release of the event date.
Make sure the 30% requirement is also stated consistently in the rental agreement, invoice, checkout information, and any booking confirmation.
3. Customer Cancellations
All cancellation requests must be submitted in writing by email to aleveluprental@gmail.com.
The cancellation date will be the date A Level Up Rental Hall receives the written request.
Phone calls, text messages, social-media messages, and verbal conversations do not complete a cancellation unless the cancellation is also confirmed in writing.
Suggested cancellation schedule
Complete the percentages below based on the venue’s final policy:
Cancellation more than 90 days before the event
The customer will receive:
A refund of 75% of eligible payments
Less the nonrefundable reservation payment
Less nonrefundable payment-processing fees
Less costs already incurred for custom goods or services
Cancellation 60 to 89 days before the event
The customer will receive:
A refund of 50% of eligible payments
Less the nonrefundable reservation payment
Less nonrefundable payment-processing fees
Less costs already incurred for custom goods or services
Cancellation 30 to 59 days before the event
Payments are nonrefundable. However, the customer may receive an event credit equal to 50% of eligible payments, subject to venue approval and availability.
The credit must be used within 12 months of the original event date. Any difference in pricing for the new date will be the customer’s responsibility.
Cancellation fewer than 30 days before the event
All payments are nonrefundable and no event credit will be issued, except when required by law or approved in writing by A Level Up Rental Hall.
4. Eligible Payments
Eligible payments do not include the nonrefundable reservation payment, payment-processing fees, custom decor, personalized items, third-party vendor costs, or any services and materials already purchased or completed.
5. Rescheduling Requests
The customer may request one date change when the request is received in writing at least 30 calendar days before the original event date.
An approved date change may require:
A $100 rescheduling fee
Payment of any rate increase for the new date
A revised rental agreement
Updated payment deadlines
Payment of vendor, custom-order, decorating, or administrative costs already incurred
Payments already made may be transferred to the approved new date, subject to this policy and the rental agreement.
The new event date must occur within six months of the original event date and is subject to venue availability.
A second date-change request, or a request received fewer than 30 calendar days before the original event date, will be treated as a cancellation unless A Level Up Rental Hall approves an exception in writing.
This is a reasonable starting policy because it gives customers some flexibility while protecting the venue from repeated changes and dates held without compensation. The terms should be displayed clearly and used consistently, since Florida law prohibits unfair or deceptive business practices.
6. Failure to Make Required Payments
Payment deadlines will be listed in the invoice or rental agreement.
If a required payment is not received by its due date, A Level Up Rental Hall may:
Charge an approved late fee
Suspend event planning or decorating work
Withhold venue access
Cancel the reservation
Release the date to another customer
Before cancellation for nonpayment, the customer may be given [insert number] calendar days to correct the missed payment.
Any refund or credit following cancellation for nonpayment will be determined under the cancellation schedule and signed rental agreement.
7. Online Purchases Made Before Date Approval
Customers must confirm availability before purchasing venue rental hours online.
If a customer completes an online purchase for a date that:
Was not approved
Is unavailable
Does not meet venue requirements
Cannot be accommodated based on the submitted event details
A Level Up Rental Hall may offer:
An available alternative date
An account credit
A refund of the eligible payment amount
Any nonrefundable processing fees retained by the payment provider may be deducted where permitted and properly disclosed.
Squarespace supports full and partial refunds, but refund availability and fee treatment can depend on the connected payment processor and payment method.
8. Decorating Packages and Custom Decor
Standard decorating packages are subject to inventory availability.
Custom backdrops, personalized items, specialty supplies, printed materials, florals, and custom decor require at least three to four weeks’ notice unless otherwise approved.
Payments for custom products or services become nonrefundable once:
Design work has begun
Materials have been ordered
Personalized items have been produced
A third-party vendor has been paid
Labor has been scheduled or completed
If an event is canceled after custom work begins, the customer remains responsible for all approved costs already incurred.
A Level Up Rental Hall may provide completed personalized items to the customer when practical and when the full balance for those items has been paid.
9. Equipment and À La Carte Rentals
Equipment and decor rentals are subject to availability.
Refunds for canceled equipment rentals will follow the cancellation schedule unless:
The item was specially ordered
The item was customized
A third-party rental was secured
The venue incurred a nonrefundable cost
Those costs may be deducted from any eligible refund.
10. Outdoor Events and Weather
Customers planning outdoor events are responsible for monitoring weather conditions and discussing a backup plan with A Level Up Rental Hall.
Rain, heat, cold, wind, or other ordinary weather conditions do not automatically qualify the customer for a refund.
Depending on availability and the signed agreement, A Level Up Rental Hall may offer:
Use of an approved indoor backup space
A revised outdoor layout
An available alternative date
An event credit
Another written accommodation
If government officials issue an evacuation order, emergency closure, or other restriction that makes the event legally or safely impossible, the situation will be handled under the force-majeure section below.
11. Force Majeure and Events Outside Either Party’s Control
A Level Up Rental Hall is not responsible for a failure or delay caused by circumstances reasonably outside its control, including:
Hurricanes or severe storms
Flooding
Fire
Natural disasters
Government orders
Public-health emergencies
Utility outages
Unsafe property conditions
Civil disturbances
Acts of terrorism
Other emergencies that make the event illegal, impossible, or unsafe
When practical, A Level Up Rental Hall may offer an available alternative date or event credit.
The treatment of payments, custom costs, third-party expenses, and any expiration date for a credit will follow the rental agreement and applicable law.
12. Cancellation by A Level Up Rental Hall
A Level Up Rental Hall may cancel a reservation if:
The venue becomes unavailable or unsafe
The customer provides false or incomplete information
Required payments are not made
The rental agreement is not completed
The proposed event violates venue rules or applicable law
The customer threatens or harasses staff, vendors, or guests
The event presents an unapproved safety, security, or property risk
If A Level Up Rental Hall cancels because the venue cannot host the event through no fault of the customer, the customer may choose, when available:
Transfer of eligible payments to a new approved date
An event credit
A refund of eligible amounts paid directly to A Level Up Rental Hall
A Level Up Rental Hall is not responsible for separate losses involving travel, lodging, catering, entertainment, vendors, or other third-party costs unless required by law.
If cancellation results from the customer’s breach, refund eligibility will be determined under the rental agreement and cancellation schedule.
13. Incidental Deposit
The refundable incidental deposit is separate from the reservation payment and event balance.
The deposit may be withheld in whole or in part for charges permitted by the rental agreement, including:
Property damage
Excessive cleaning
Missing or damaged equipment
Overtime
Unauthorized guests or activities
Policy violations
Trash or decor left behind
Unapproved vendor, security, or repair costs
Any eligible balance will be returned within 10 business days after the event and final property inspection.
The customer will receive an explanation of any deductions, when applicable.
14. Event Credits
When an event credit is approved:
The event credit must be used for an event occurring within 12 months of the date the credit is issued. The replacement event is subject to venue availability and current pricing. The customer is responsible for any difference between the original reservation price and the rates in effect for the new event date.
It may be applied only to an approved available date
It is not redeemable for cash
It may not be transferred to another person without written approval
Any rate increase for the new date is the customer’s responsibility
Custom expenses and third-party costs may not be credited
Unused credit expires after the stated period unless applicable law requires otherwise.
15. Refund Processing
Approved refunds will be returned to the original payment method whenever possible.
Please allow up to 7 business days for A Level Up Rental Hall to review and initiate an approved refund. After the refund is issued, your bank or payment provider may take an additional 5 to 10 business days to post the funds to your account.
Payment-processing, transaction, or service fees may be nonrefundable depending on the payment provider. Squarespace notes that some processor fees and payment methods have different refund rules and deadlines.
A refund cannot be reversed after it has been issued.
16. Chargebacks and Payment Disputes
Customers should contact A Level Up Rental Hall before initiating a chargeback so the parties have an opportunity to review the transaction and applicable policy.
Initiating a chargeback does not cancel the signed rental agreement or remove valid payment obligations.
A Level Up Rental Hall may provide the rental agreement, invoices, communications, checkout acknowledgments, and other transaction records to the payment processor or financial institution in response to a dispute.
Payment disputes are administered through the applicable payment processor and financial institution.
17. No Verbal Modifications
Exceptions to this policy must be approved in writing by an authorized representative of A Level Up Rental Hall.
A verbal statement, informal conversation, social-media message, or action by a staff member does not modify this policy or the rental agreement unless the change is confirmed in writing.
18. Consumer Rights
Nothing in this policy is intended to limit a legal right that cannot be waived.
Refund and cancellation terms should be communicated clearly before payment. Federal consumer guidance encourages customers to review a company’s refund policy and keep records of transactions and communications when resolving disputes.
19. Changes to This Policy
A Level Up Rental Hall may update this policy as its services, payment systems, or business practices change.
The policy in effect when the customer signs the rental agreement or completes an approved reservation will apply to that event unless the parties agree otherwise in writing.
20. Contact Information
Questions, cancellations, and rescheduling requests should be directed to:
A Level Up Rental Hall
9029 Copeland Road
Tampa, Florida 33637
Email: aleveluprental@gmail.com
Phone: 813-444-3234
A cancellation is not complete until written acknowledgment is provided by A Level Up Rental Hall.